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In The Spotlight: Resorts World Las Vegas Director of Poker Operations Leon Wheeler

by Sean Chaffin |  Published: Feb 21, '24

… there being assistant poker room manager. Then In 2009, we opened … it. We also offer excellent customer service and a very skilled staff … play. We offer tableside food service from Hawkers Row. It’ … deserve to see the cardroom manager on the floor – saying hello …

Global Poker Traffic Surges As Players Compete For High Stakes And Big Tournament Prize Pools

by Card Player News Team |  Published: May 06, '20

… up with Global Poker General Manager David Lyons to find out … are able to maintain great customer service. CP: Global Poker seemed quick …

One Time, Dealer: Hospice For Assholes

by Dealer Chick |  Published: Feb 26, '20

… nobody wants it. A poker manager once said to me, “F … bottom line, which is why customer service in the poker room is … prefer to hide in their service well and countdown the minutes … leave happy. When that poker manager admitted his apathy towards poker …

Gardens Casino: Your First Stop For Poker Action

by Card Player News Team |  Published: Jul 03, '19

… , a culture of superior customer service is evident everywhere you … been driven by our customer service. We are the best … customer as a family member who deserves nothing but the best service … one yet”, said Tournament Manager Cavin Quintanilla. “With the …

From New York City to Green Valley Ranch: An Interview with Kathy Raymond

by Rich Korbin |  Published: Nov 07, '18

… being the poker room manager at Foxwoods? Raymond: After … developed that was superior was customer service. We really worked to … things right. From a customer service point of view, and … General Manager came down along with the Assistant General Manager

Card Player Poker Tour Heads To Golden Gates Casino In Black Hawk, Colorado For January Event

by Card Player News Team |  Published: Jan 03, '18

… ,” says Golden Gates poker room manager, Nathan “Cage” Yanchunis. The Golden … affords their players a unique customer service experience. Yanchunis has implemented a …

Card Player Poker Tour Heading To Scarlet Pearl Casino Resort In August

by Card Player News Team |  Published: Jul 05, '17

… in Best Casino Personnel, Best Customer Service, and Best Hotel Rooms. The … is home,” said Poker Room Manager Karen Kaegin. “Everyone is treated …

Managing General Partner & CEO Hashem Minaiy Ushers The Bicycle Hotel & Casino Into New Era

by Card Player News Team |  Published: Apr 26, '17

… , to cook, and finally to manager, Minaiy began to climb the … , to floor person, to shift manager, with multiple stops in between … dedication, Minaiy was made casino manager. “I have a lot of … was a lot of charm, customer service and a good reputation among …

Ocean’s 11 Celebrates 20 Years Of Being Top Spot To Play

by Card Player News Team |  Published: Jan 04, '17

… enjoy a great game, customer service and outstanding food.” When … directly. Zaven Esmaili (Casino Manager) “Although I have worked … .” Tanya Mendoza (Food & Beverage Manager) “I began at Ocean’ … pride in ensuring both customer and employee satisfaction. I …

$90 Million Upgrade To the Gardens Casino Nearly Quadruples the Size of Popular Card Club

by Card Player News Team |  Published: Jul 06, '16

… who has been general manager of the Gardens Casino … California.” Old School Customer and Community Service Once you … a culture of superior customer service percolates everywhere. “You are … alone, without our extraordinary customer service, people are going to …

 
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